FFYS 1000.11 Animated Spirituality - Dr. Eric Haruki Swanson

Common Questions and Problems:

• Module Won't Appear/Open
• Grade Didn't Record in Gradebook
• Module Attempts Allowed 
• Tutorial Froze Without Saving
• Questions Marked Wrong By Mistake
• Library Catalog/Database Didn't Load in Browser
• Finding Articles Module Didn't Work

Q. I clicked on the module but nothing happened/it didn’t open!

A:  The modules are designed to appear in your browser window. If module does not appear, make sure you are using the latest version of the Chrome browser and a laptop or desktop computer. You may also use the desktop computers in the library to complete your modules. 

Q: My grade wasn’t recorded in the grade book!

A: Make sure to click the "Submit Grade" button at the end to submit your grade to the Brightspace gradebook. You also have the ability to print  or save a certificate of completion for each module that has the your name, grade, and the date of completion. This option is on the very last slide of each module. Contact the Instructional Design Librarian, Darlene Aguilar, to update your grade on the Brightspace gradebook. 

Q: How many times can I take the module and quizzes?

A:  Modules can be completed an unlimited number of times. The highest score is recorded in your Grades. 

Q: The tutorial froze and I couldn’t finish it!

A:  Make sure that you have followed these technical requirements:

• Use a laptop or desktop to complete the modules. 
• Clear your browser cache and access the module again.
• Use the Google Chrome browser.
• You can complete the tutorial on the Information Common computers in the library. 
• Contact the Instructional Design Librarian, Darlene Aguilar, for alternate versions to complete. 

Q: The module said I got a question wrong, but I didn’t!

A: The modules have been tested thoroughly but no one is perfect. If you feel you were scored incorrectly due to a technical issue, please contact the Instructional Design Librarian at darlene.aguilar@lmu.edu.

Q: The library catalog/research database isn’t loading in the module and I can’t complete the questions

A:  All of the slides that include a guided search in either the library catalog and a research database have links to open the appropriate URL in a new window ("Open in New Window"). You can use this option as a workaround.

Q: The "Finding Articles" module isn't working properly

A:  For Module 4: Finding Articles, you must:

• Use Google Chrome browser.
• Make sure you login when asked to use the LMU databases.
• To complete the Research Library basic search questions, you will need to click on the “open database in new window” links on every single page where there is a live search as seen below. Be sure to clear your search for every question to get the correct number of results.

• You will also have the option to print a certificate of completion. Save all certificate until your grades have been recorded.