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Gimlet Statistics: Information Desk, William H. Hannon Library

Gimlet: Mixing the Perfect Public Services Assessment Coctail

Alexander Justice presented at ACRL 2011, at Cyber Zed Shed. Audio and slide show are available from the ACRL 2011 Virtual Conference site:

Keeping a Gimlet Eye on Reference Data

Slides from Ken Simon's presentation at RUSA MARS Hot Topics in Electronic Reference Discussion Group.

ALA Annual Conference, 2011

In Search of Patterns at the Desk

Slides from Susan [Gardner] Archambault's presentation at the 2012 QQML Conference in Limerick, Ireland.

Desk Statistics Under a Microscope=Improved Library Services

Slides from Susan [Gardner] Archambault's presentation at the 2012 IFLA Conference in Helsinki.